It's just a gray screen with a ! on my phone.
When I try to open them on my laptop it says:
orphoto001.jpg
It looks like we don't support this file format.
And Photoshop says:video001.mp4
We can't open this file.
Any idea why? Can they be saved?Could not complete your request because a JPEG marker segment length is too short (the file may be truncated or incomplete).